*Please note: At the Williams-Sonoma brand, trade discount is 10% regardless of membership level and is not valid on purchase of electrics and sale items. At all brands, trade discount is not valid with any other offer, on Outlet purchases, purchase of gift cards or promotional items, gift wrap, shipping and processing fees, taxes or for any products or services excluded by the Design Trade Program Terms & Conditions. We reserve the right to change the list of items not eligible for the trade discount at our sole discretion without prior notice to members. Any such changes will be disclosed in the Terms & Conditions. 

Is the Design Trade Program valid at Outlet locations?

The Design Trade Program is neither valid nor recognized at Outlet locations.

How do I qualify for Gold or Platinum status membership?

Register to become a member of the Williams-Sonoma, Inc. Design Trade Program. Green is the standard membership level for all qualified trade professionals. Always use your membership card when making purchases. Gold level membership is awarded after your company’s net purchases reach $10,000 in a 12-month period. Platinum level membership is awarded after your company’s net purchases reach $20,000 in a 12-month period.

Gold and Platinum status are granted on the company level, so all members of the same company will have the same membership level. Purchases (total receipt amounts net of any discounts and returns) made at any of our brands within a 12-month period, whether through a retail location or a dedicated Trade Representative, by any registered designer of the same company, will count towards membership upgrades. Once your company reaches the next membership level, you will automatically receive a new membership card that offers you an increased trade discount along with other benefits.

We will track your purchases automatically based on your designer ID number, so make sure to always use your Williams-Sonoma, Inc. Design Trade Program membership card for your purchases.

Once I faxed my membership application, when will I receive my membership card?

Membership in the Design Trade Program is contingent upon receipt of appropriate credentials and a completed application. Once we have processed your completed application, you will receive a confirmation email that will grant you access to all program benefits until your membership card arrives in the mail within four weeks. Use of your membership card is subject at all times to the Design Trade Program Terms & Conditions.

My company has met the purchase threshold required in the past 12 months to reach Gold or Platinum level. When will I receive my new membership card?

Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, you will automatically receive, via email, a temporary membership card reflecting your new membership status. Your new permanent membership card will arrive in the mail within 4 weeks. For questions regarding your company’s upgrade status, call a dedicated Trade Representative at 888-837-4888 (702-360-7147 if outside the US).

Keep in mind that only purchases made with your Williams-Sonoma, Inc. Design Trade Program membership card count towards membership upgrades. Returns are deducted from your total purchases.Although we track your design purchases automatically, we recommend keeping your original sale receipts for 12 months to track your own progress towards the upgrade thresholds.

For how long is my membership valid?

Green level
Your standard membership to the Williams-Sonoma, Inc. Design Trade Program is valid for 2 years. After 2 years, registered members must renew their membership to receive a new membership ID card.

Gold and Platinum levels
Gold and Platinum memberships are valid for 12 months from the time of qualification. Keep in mind that Gold and Platinum memberships are awarded at the company level, so all designers from the same company will have the same card expiration date regardless of the time each individual designer received his or her card.

Upon expiration, Gold and Platinum account status will be re-evaluated based on cumulative purchases in the previous 12 months to determine new membership level.

My membership card is expiring soon. What should I do?

You should receive renewal instruction automatically 2 to 3 months leading up to your expiration date. If your card is expiring and you have not received any renewal communication, please contact us a dedicated Trade Representative at 888-837-4888 to update your information. Outside the US, please call 702-360-7147.

I have lost my membership card, how do I replace it?

To replace your membership card, please call (888) 837-4888 and speak to a Trade Representative. If we have your current qualification documents on file, we will issue you a replacement card within four weeks. If we do not have your information on file, you will need to submit a new application to the Design Trade Program.

How do I update my account?

To update your contact information, please call (888) 837-4888 and speak to a Trade Representative.

How can I opt out of the program?

To opt out of your membership to the Design Trade Program, please call (888) 837-4888 and speak to a Trade Representative or email trade@williams-sonomainc.com with the words "Unsubscribe" in the subject line and supply your name, membership ID number, email address and mailing address in the body of the email. Please dispose of your membership card promptly. Further use of your card, if before expiration date, will reactivate your membership.

Can international designers apply to the program?

International designers can apply to the program under the same qualification process as U.S. designers. We do accept the following trade organizations for international designers:

How do I place an order or receive a quote?

You can purchase online via the Design Trade Program website or at any of our retail locations. Orders and quote requests can be sent via fax to (702) 360-7167 or email to DesignerOrders@wsgc.com.

Orders may take up to 24 to 48 hours to process and quotes may take up to 3 to 5 business days.

How do I pay for my order?

For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.

Do you charge tax?

Sales tax (including applicable local taxes) applies to all states except for the following: Alaska (AK), Delaware (DE), Montana (MT), New Hampshire (NH), and Oregon (OR). If you have a reseller's license and wish to be exempt from sales tax at our store locations, please present a copy of your Tax Exempt certificate at the time of purchase. If you wish to receive tax exemption for online or fax orders, you will need to submit to us a signed Resale Certificate or Permit for each state in which you seek exemption.

How will I know that I received my trade discount?

The price reflected in your order confirmation is net of the trade discount.

What is your return policy?

We will gladly issue a refund, less any applicable shipping charges and/or restocking fees, for any product with which you are not fully satisfied. Returns are not allowed on any monogrammed or personalized item or on custom-upholstered furniture. To make a return, please call (888) 837-4888 or email trade@williams-sonomainc.com.

To view each of our brand's return policies, please click below:

• Pottery Barn
• Pottery Barn Kids
• PBteen
• west elm
• Williams-Sonoma
• Williams-Sonoma Home

How long will it take to receive my order?

Shipping time differs by product and delivery method. For the most accurate shipping information, call a dedicated Trade Representative at (888) 837-4888, refer to a brand-specific catalog or inquire with a Design Associate at one of our retail locations. Each brand's shipping information is also presented on their website: Pottery Barn, Pottery Barn Kids, PBteen, west elm, Williams-Sonoma, and Williams-Sonoma Home.

How do I track my order?

Your order becomes available for tracking online 24 hours after it is placed. To learn the status of your order, please visit the brand's website. You can also call a dedicate Trade Representative at (888) 837-4888.

Can you process special shipping requests?

If you have any special shipping requirements, please call a dedicated Trade Representative at (888) 837-4888 or email trade@williams-sonomainc.com prior to placing your order.

Do you offer fabric, wood, and rug swatches?

We offer complimentary fabric swatches from our Pottery Barn, Pottery Barn Kids, and Williams-Sonoma Home brands. You can also request wood and rug swatches from Pottery Barn for a fee of $20; refund will be issued if swatches are returned within 30 days. Rug samples are available for checkout at Williams-Sonoma Home store locations.

To order, please call (888) 837-4888. You may also place your request online at the brands' websites. Processing and delivery may take up to 3 weeks.

Does Williams-Sonoma, Inc. and its brands rent or loan furniture?

Currently, the program does not provide for rent the loan or rental of furnishings to its members.

How do I remove my name from your mailing list?

To cancel a single catalog or remove your name entirely from our mailing lists, simply call a Trade Representative at (888) 837-4888 or email trade@williams-sonomainc.com.