Frequently Asked Questions
Which industries and professions qualify for Williams-Sonoma, Inc. Designer Marketplace?
Williams-Sonoma, Inc. Designer Marketplace membership is granted to interior designers, decorators and architects only. For other industries and professions, please read about our Preferred Business program.
What discounts are included in the program?
We are pleased to offer the following tiered discount levels:
At the Mark and Graham brand, trade discount is limited to 10% regardless of membership tier.
*Please note: Trade discount is not valid with any other offer, on Outlet purchases, purchase of gift cards or promotional items, gift wrap, shipping and processing fees, taxes or for any products or services excluded by program Terms & Conditions. We reserve the right to change the list of items not eligible for the trade discount at our sole discretion without prior notice to members. Any such changes will be disclosed in the Terms & Conditions.
Is the Williams-Sonoma, Inc. Designer Marketplace membership valid at Outlet locations?
Williams-Sonoma, Inc. Designer Marketplace is neither valid nor recognized at Outlet locations.
How do I qualify for Gold or Platinum status membership?
Register to become a member of Williams-Sonoma, Inc. Designer Marketplace. Green is the standard membership level for all qualified trade professionals. Always use your membership card when making purchases. Gold-level membership is awarded after your company’s net purchases reach $10,000 in a 12-month period. Platinum-level membership is awarded after your company’s net purchases reach $20,000 in a 12-month period.
Why is Mark and Graham not included in the tiered discount program?
As the newest members of the Williams-Sonoma, Inc. family of brands, Mark and Graham is in the process of integrating into the trade program. For now, Mark and Graham will offer a 10% trade discount in lieu of the tiered discount program.
Once I faxed my membership application, when will I receive my membership card?
Membership in Williams-Sonoma, Inc. Designer Marketplace is contingent upon receipt of appropriate credentials and a completed application. Once we have processed your completed application, you will receive a confirmation email that will grant you access to all program benefits until your membership card arrives in the mail within four weeks. Use of your membership card is subject at all times to the program’s Terms & Conditions.
My company has met the purchase threshold required in the past 12 months to reach Gold or Platinum level. When will I receive my new membership card?
Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, you will automatically receive, via email, a temporary membership card reflecting your new membership status. Your new permanent membership card will arrive in the mail within four weeks. For questions regarding your company’s upgrade status, call a dedicated Trade Representative at (888) 837-4888 (or +1(702) 360-7147 if outside the U.S.).
How long is my membership valid?
Your standard membership to the Williams-Sonoma, Inc. Designer Marketplace is valid for two years. After two years, registered members must renew their membership to receive a new membership ID card.
My membership card is expiring soon. What should I do?
You should receive renewal instruction automatically two to three months before your membership expiration date. You can also renew your membership online on Designer Marketplace through the "Manage My Account" page. Enter your Member ID and Access Code to login and renew.
If your card is expiring and you have not received any renewal communication, please contact a dedicated Trade Representative at (888) 837-4888 to update your information. Outside the U.S., please call (702) 360-7147.
I have lost my membership card, how do I replace it?
To replace your membership card, please call (888) 837-4888 and speak to a Trade Representative. If we have your current qualification documents on file, we will issue you a replacement card within four weeks. If we do not have your information on file, you will need to submit a new application.
How do I update my account?
To update your contact information, please call (888) 837-4888 and speak to a Trade Representative.
How can I opt out of the program?
To opt out of your membership to Williams-Sonoma, Inc. Designer Marketplace, please call (888) 837-4888 and speak to a Trade Representative or email email@example.com with the words "Unsubscribe" in the subject line and supply your name, membership ID number, email address and mailing address in the body of the email. Please dispose of your membership card promptly. Further use of your card, if before expiration date, will reactivate your membership.
Can international designers apply to the program?
International designers can apply to the program under the same qualification process as U.S. designers. Below is a sample of some of the approved trade organizations for international designers:
|Country/Region||Trade Association Name||Acronym||Website|
|Puerto Rico||International Federation of Interior Architects||IFI||www.ifiworld.org|
|Collegio de Disenadores-Decoradores de Interiores de Puerto Rico||CODDI||www.coddi.org|
|Canada||Interior Designers of Canada||IDC||www.interiordesigncanada.org|
|Association or Registered Interior Designers of Ontario||ARIDO||www.arido.on.ca|
|Royal Architectural Institute of Canada||RAIC||www.raic.org|
|Mexico||Asociación Mexicana de Diseñadores de Interiores||AMDI||www.amdi.com.mx|
|Federación de Colegios de Arquitectos de la República Mexicana||FCARM||www.fcarm.org.mx|
|International Furnishings & Design Association||IFDA||www.ifda.com|
|United Kingdom||The British Interior Design Association||BIDA||www.bida.org|
|Bermuda||Bermuda Society of Interior Designers||BSID||www.bsid.bm|
To apply for membership, please complete the application and fax it with supporting qualification documents to (702) 360-7171.
Does the Williams-Sonoma, Inc. Designer Marketplace discount apply to purchases made in Canada?
Yes, you can use your Williams-Sonoma, Inc. Designer Marketplace membership card to receive the trade discount at all Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma retail stores in Canada.
Since Williams-Sonoma, Inc. brands have introduced international shipping for online orders, are designers able to ship to international destinations?
At this time we are unable to provide trade discounts on international ecommerce due to system limitations. We hope to be able to provide this service in the future. In the meantime, we encourage our designers in Canada and Puerto Rico to enjoy their trade discount when purchasing through our local retail store locations. Trade orders destined for other international destinations can be processed net of discount by calling our dedicated Trade Representatives at (702) 360-7147; however please note that we can only ship within the U.S., so you will need to arrange for a freight forwarding company to handle the international shipping portion.
Does Rejuvenation ship to Canada?
We ship all of our Rejuvenation products to Canada. You can place your order online or call Customer Service at (503) 230-1900.
Designers are welcome to purchase directly via the international shipping sections of our brands’ websites, however these orders cannot be processed with a trade discount. To receive credit towards an international online order, please fax a copy of your order receipt with a cover letter confirming your Designer Marketplace account number to (702) 360-7171; we cannot process retroactive trade discounts on these orders.
How do I reach a Trade Representative from outside the U.S.?
For Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma products:
Phone +1 (702) 360-7147
Fax +1 (702) 360-7171
For Rejuvenation products:
Phone +1 (503) 230-1900
Fax +1 (503) 230-0537
What services do you offer to residential developers?
For more information on our services for residential developers, please click here.
Order & Pricing
How do I place an order or receive a quote?
You can purchase online via WSIDesignerMarketplace.com or at any of our retail locations. Orders and quote requests can be sent via fax to (702) 360-7167 or email to DesignerOrders@wsgc.com. Please do not include your credit card number in the body of your email.
Orders may take up to 24 to 48 hours to process and quotes may take up to three to five business days.
How do I place an order or receive a quote from Rejuvenation?
You can purchase online via WSIDesignerMarketplace.com or directly at Rejuvenation.com. Order and quote requests can be sent via fax to (503) 230-0537 or email to Tradesales@Rejuvenation.com. Please do not include your credit card number in the body of your email.
How do I pay for my order?
For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.
Do you charge tax?
Sales tax (including applicable local taxes) applies to all states except for the following: Alaska (AK), Delaware (DE), Montana (MT), New Hampshire (NH) and Oregon (OR). If you have a reseller's license and wish to be exempt from sales tax at our store locations, please present a copy of your Tax Exempt Certificate at the time of purchase. If you wish to receive tax exemption for online or fax orders, you will need to submit to us a signed Resale Certificate or Permit for each state in which you seek exemption.
Rejuvenation charges sales tax in Washington, California and Canada.
How will I know that I received my trade discount?
The price reflected in your Order Confirmation is net of the trade discount. Rejuvenation trade orders will see the discount in the Order Summary.
What is the return policy for Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma?
We will gladly issue a refund, less any applicable shipping charges and/or restocking fees, for any product with which you are not fully satisfied. Returns are not allowed on any monogrammed or personalized item or on custom-upholstered furniture. To make a return, please call (888) 837-4888 or email firstname.lastname@example.org.
What is the return policy for Rejuvenation?
We offer a full refund of your purchase on items returned to us within 30 days of the shipping date. Returns must be in original condition and packaging, and include receipt. Note that most products, once they have been installed, are no longer in "original condition." Please pack items carefully. To make a Rejuvenation return, please call (888) 401-1900 or email Tradesales@Rejuvenation.com
To view each of our brand's return policies, please click below:
Shipping & Tracking
How long will it take to receive my order?
Shipping time differs by product and delivery method. For the most accurate shipping information, call a dedicated Trade Representative at (888) 837-4888 for Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma purchases or (888) 401-1900 for Rejuvenation orders. You can also refer to each brand’s catalog or inquire with a Design Associate at one of our retail locations. Each brand's shipping information is also presented on their website.
How do I track my order?
Your order becomes available for tracking online 24 hours after it is placed. To learn the status of your order, please visit the brand's website. You can also call a dedicated Trade Representative at (888) 837-4888 for Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma purchases or (888) 401-1900 for Rejuvenation orders.
Can you process special shipping requests?
If you have any special shipping requirements, please call a dedicated Trade Representative at (888) 837-4888 or email email@example.com prior to placing your order. For Rejuvenation orders, please call (888) 401-1900 or email Tradesales@rejuvenation.com prior to placing your order.
Do you offer fabric, wood, and rug swatches?
We offer complimentary fabric swatches from our Pottery Barn, Pottery Barn Kids, and Williams-Sonoma brands. You can also request wood and rug swatches from Pottery Barn for a fee of $25; a refund will be issued if swatches are returned within 30 days. Rug samples are available for checkout at select Williams-Sonoma store locations.
To order, please call (888) 837-4888. You may also place your request online at the brands' websites. Processing and delivery may take up to 3 weeks.
Do you offer finish chips and glass choices for Rejuvenation products?
Yes, we offer a trade kit, complete with finish chips, art glass options and cord options. To receive a Rejuvenation trade kit, please call (888) 401-1900 or email Tradesales@Rejuvenation.com.
Does Williams-Sonoma, Inc. and its brands rent or loan furniture?
Currently, the program does not provide for rent the loan or rental of furnishings to its members.
How do I remove my name from your mailing list?
To cancel Pottery Barn, Pottery Barn Kids, west elm, and Williams-Sonoma mailings, simply call a Trade Representative at (888) 837-4888 or email firstname.lastname@example.org. To cancel Rejuvenation mailings, please call (888) 401-1900 or email Tradesales@Rejuvenation.com.